It is not always about managing technology and Verlezza understand this very well. “Our uniqueness lies not in providing technology solutions but in perfecting the art of developing relationships with clients,” he adds. SMB Networks serves its clients in a way one would manage their own company. This has manifested itself in many different ways: “Often, clients reach out to us seeking advice on aspects completely unrelated to our services.” This is a testament to SMB Networks’ prowess as a trusted advisor in the industry.
By understanding all the complexities of healthcare IT and staying up-to-date with HIPAA regulations, SMB Networks takes a holistic approach to solving clients’ technology problems and helping ensure compliance. “We deliver technology solutions that work exactly the way our clients want them to,” explains Verlezza. With a team of experts that provides round-the-clock support and IT outsourcing and consulting services, SMB Networks designs and implements software projects that meet the network, computer, and security needs of its clients. The company’s fast response time, deep-seated experience in IT, and quality customer service are second to none. “Our knowledge of medical practices, not only from a technology point of view but also from a workflow perspective, helps us truly address any issues clients face,” affirms Verlezza.
Elucidating SMB Networks’ capability to provide IT management services that result in successful outcomes is the company’s success story with an OB/GYN practitioner. The client experienced downtime of several hours on a daily basis due to hardware and network issues. “Every day, the healthcare facility’s servers would go offline, leading to commotion and confusion since patient information could not be accessed,” says Verlezza. When SMB Networks stepped in and provided the necessary infrastructure hardware, OS, and server software, the client was able to seamlessly overcome all of the issues—downtime reduced to zero and productivity increased to 10 hours a day.
With a keen eye on the horizon, the company is planning to expand and provide its services globally. “We will also continue to develop our cybersecurity services to protect medical practices and firms against cyberthreats,” reveals Verlezza. With its unique approach to maintaining long-standing relationships with its clients and partners, SMB Networks is proving to be a trend-setter in the healthcare technology landscape.