These services can be availed in either a managed service model or à lacarte. “From the time a client approaches us, CSA takes the order and fulfills everything from the fitting, assembly, and deployment of systems for the client’s end customers,” explains Milton Davis, a senior executive at CSA. “Beyond deployment, we maintain a database on the performance of the equipment and even act as the call center for any problems that those customers may have during the life of that equipment.”
In cases where CSA is brought in to manage service operations for equipment that are already functioning in the field, the team analyzes the repair history of the product, the end customer using it, and their needs in terms of on-site or off-site support and service level agreements. Following the overall needs assessment, a customer engagement manager from CSA establishes a plan and leads the project from initiation to success, regularly illustrating to and interacting with the client.
For a client who is introducing a new medical device, equipment, or software for its customers, CSA reviews in detail the volume, complexity, usage environment and overall ergonomics of the product.
In 2016, we delivered over 50,000 hours of support services to over 440 healthcare facilities across the US
A significant contributing factor to this success is CSA Service Solutions’ team members, who are regarded as associates since the company believes in hiring individuals with sound technical skills in their respective expertise areas. As a result, CSA also provides clinical education services that include product training, go-live, and configuration support. “In 2016, we delivered over 50,000 hours of support services to over 440 healthcare facilities across the U.S.,” says Davis. The team also loves exploring the complexities of risk-analyzing medical device software that come under the scrutiny of compliance and regulations.
Their comprehensive project analysis before execution, combined with their range of expertise, has helped CSA Service Solutions retain a reputed client base for over nineteen years. The range keeps expanding, as CSA is now set to explore relatively niche areas, such as geo-fencing and remote diagnostic monitoring of UPS power solutions. Since these products are deployed remotely and usually forgotten until a power failure occurs, CSA Service Solutions plans on providing diagnostic tools that can help its clientele take action before such occurrences. Geographically, the company looks to establish its centers in Canada by 2018. In the backdrop of healthcare organizations further exploring newer possibilities with cutting-edge software and hardware solutions, the stage is set for CSA Service Solutions to bolster the service operations for such technology.